Remote Help Desk Support
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import random
number = random.randint(1, 10)
guess = int(input("Guess a number: "))
if guess == number:
print("Correct!")
else:
print("Wrong! The number was", number)This is an inline SVG demonstration.
Click the card to flip it!
Hands-on IT labs, configurations, and real-world scenarios.
Each project below includes more images, pictures, and screenshots - view the full gallery on my Projects Page →
Deployed a silent Single Sign-On configuration for OneDrive using Microsoft Intune, enabling seamless authentication without user prompts.
Built a virtualised home lab environment using VirtualBox, then scripted bulk user creation and management using PowerShell automation.
Explored and configured the ServiceNow ITSM platform - created incident workflows, service catalogs, and tested ticket routing and escalation rules.
Configured Jira Service Management for IT support operations, building queues, SLA policies, and automation rules for incident management.
Used Remote Server Administration Tools (RSAT) to join Windows machines to an Active Directory domain, configure DNS, and verify connectivity.
Documented and resolved common AD issues - locked accounts, replication errors, and group policy failures - using CMD, PowerShell, and AD tools.
Created and managed AD security groups, configured shared folder permissions, and used Group Policy to automate mapped drive deployment across the organisation.
Designed and deployed Conditional Access Policies in Azure AD/Entra ID enforcing MFA and compliant device requirements across both Windows and macOS platforms.
Set up Microsoft Intune from scratch: deployed applications, enforced BitLocker encryption policies, and configured Windows Autopilot for zero-touch device enrolment.
Built a full Active Directory lab environment from scratch - installed Windows Server, configured a domain controller, created OUs, users, and group policies for testing.
Configured automatic Windows login by editing the Winlogon registry key - setting AutoAdminLogon, DefaultUserName, and DefaultPassword - enabling seamless sign-in for home or work environments.
Used PDQ Deploy to remotely push software packages to domain-joined computers, selecting AD targets and monitoring deployment status - streamlining software distribution across the lab environment.
Configured Remote Desktop on a domain-joined Windows 10 machine, granted helpdesk users RDP access, and successfully connected remotely from the domain controller - enabling hands-on remote administration in the lab.
Demonstrated a UAC prompt bypass technique using msconfig.exe launched via the Run dialog - triggering a UAC elevation prompt through a trusted Windows utility to test Admin Approval Mode behavior via Local Group Policy.
Created a dedicated low-privilege service account (djoinacc) in Active Directory with scoped permissions to create/delete computer objects and join workstations to the domain - enforced via Default Domain Controllers Policy and ms-DS-MachineAccountQuota set to 0.
View additional projects and hands-on work on my LinkedIn profile
View More Projects on LinkedIn →
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Azure Administrator Associate
Click any badge to view on Credly or the issuer's site.
Preparing for the Microsoft Cybersecurity Architect Expert certification.
Building on networking fundamentals - infrastructure, troubleshooting, and security.
Expanding front-end skills with modern JS patterns, APIs, and frameworks.
Building automated user provisioning, deprovisioning, and reporting scripts for Microsoft 365 environments.
Configuring Intune compliance policies, app deployments, and device enrollment configurations.
Public repositories from @Ryan-Adams57
Recent posts from the blog and Medium.
A little bit about what I get up to outside of IT.
Experienced and detail-oriented Cloud & Identity Administrator and Endpoint & M365 Specialist with a strong background in system administration, enterprise support, and hybrid cloud infrastructure management. Proven success delivering Tier 1, Tier 2, and Tier 3 support in enterprise environments serving more than 10,000 users across Windows, macOS, and Linux systems.
Skilled in troubleshooting hardware, software, authentication, and network issues; managing Microsoft 365, Google Workspace, and MDM platforms including Microsoft Intune and JAMF Pro. Experienced in identity and access management using Active Directory, SSO, and SAML, as well as supporting cloud platforms such as Microsoft Azure and Amazon Web Services.
Adept at system imaging, device deployment, patch management, backup operations, and maintaining secure, stable IT environments. Experienced in supporting compliance efforts, including SOC 2 and ISO 27001, while improving infrastructure reliability and operational efficiency. A strong team member committed to clear communication, practical problem-solving, and consistent IT service delivery.
Skilled in troubleshooting hardware, software, authentication, and network issues; managing Microsoft 365, Google Workspace, and MDM platforms including Microsoft Intune and JAMF Pro. Experienced in identity and access management using Active Directory, SSO, and SAML, as well as supporting cloud platforms such as Microsoft Azure and Amazon Web Services.
Adept at system imaging, device deployment, patch management, backup operations, and maintaining secure, stable IT environments. Experienced in supporting compliance efforts, including SOC 2 and ISO 27001, while improving infrastructure reliability and operational efficiency. A strong team member committed to clear communication, practical problem-solving, and consistent IT service delivery.
My personal infrastructure for learning, testing, and running services.
Projects I've contributed to in the open-source community.
Proactive and detail-oriented IT and Customer Service professional with hands-on experience in technical support, system administration, and IT infrastructure management. Skilled in troubleshooting hardware and software issues across Windows and macOS environments. Proven ability to manage onboarding and offboarding, deploy and maintain devices, and support enterprise systems using modern MDM, cloud, and ticketing tools. Prior experience as a Service Desk Technician in an Enterprise Environment (10,000+ end users).
⭐ Top Skills
💼 Services
❤️ Causes I Care About
Personality assessment conducted Dec 11, 2025 via Criteria Corp - highlights include Conscientious, Cooperative, Intellectually Curious, and Patient.
A collection of my most useful ChatGPT prompts - free to download and use. Covering DevOps, IT automation, career tools, and more.
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LPIHands-on hardware builds - from a ZimaBoard NAS, Raspberry Pi Kubernetes cluster, Docker Swarm, Arduino electronics, a 3D printed Mini-ITX NAS case, GitLab CI/CD pipeline, to a Raspberry Pi Datacenter.
Built a custom NAS using a ZimaBoard single-board server mounted on a multi-drive HDD cage - configuring storage, networking, and self-hosted services for local file management and backups.
Built an Arduino Uno R3 project with a breadboard, LCD display, and custom wiring - programmed a number guessing game that tracks attempts and elapsed time, displayed live on the LCD screen.
Built a 4-node Kubernetes cluster using Raspberry Pi 4 boards with custom copper pipe heat sinks and a 3D-printed rack. Configured k3s, networked nodes via a managed switch, and managed workloads through the Kubernetes Dashboard.
Deployed a 3-node Docker Swarm cluster running 4 services including Ghost, Traefik, and node-exporter - monitored via Swarm UI with real-time cluster health, CPU, memory, and disk metrics across all nodes.
Designed and 3D printed my own Mini-ITX NAS case from scratch, complete with a physical lock, mesh ventilation panels, and a custom front badge. Once printed and assembled, I installed my NAS server inside - giving it a compact, secure, and fully custom home.
Built and configured a multi-stage GitLab CI/CD pipeline with lint, build, test, and deploy stages - automating code quality checks, multi-arch builds, and Go application deployment through a fully green pipeline.
Assembled a stacked Raspberry Pi cluster in an acrylic rack enclosure - used for experimenting with distributed computing, networking, and containerized workloads.
